Our customer's satisfaction is our number one priority. If there is an issue with your order, we will be happy to work with you to come to a solution.
Due to the personalized nature of our products, our return policy is based on,
An error in the production process
A defect in materials
A defect in the manufacturing process
Does not include a replacement if you change your mind or you've made a wrong selection.
For returns, we ask that we are contacted of the issue within 10 days, you may return the product to us within 30 calendar days of receipt for refund, replacement, or credit. All returns must come back to us in the original packaging.
We are not responsible for any damages that occur after the product leaves our facility. If the damage occurs during shipping, we will evaluate and resolve the issues on a case-by-base basis.
Please feel free to contact us if you have any questions or concerns on how to return your item.
Appointments: Out of respect for our staff and other clients, we ask that you give us at least a 24-hour notice if you need to cancel an appointment. The first time a client misses an appointment without giving us notice, we will make a note on your customer card. All future missed appointments will incur a $20 fee.
Orders: Due to the increased costs of raw materials, any order cancelled after 24 hours will incur a 15% fee of the total cost of the order.